Effective Date: February 24, 2025

Last Updated: February 24, 2025

Welcome to Great American Tours (“Company,” “we,” “our,” or “us”). By accessing and using our website (www.greatamericantours.com), you agree to these Terms & Conditions. If you do not agree, please do not use our services.

1. Definitions

• “Website” refers to www.greatamericantours.com.
• “Services” refer to guided tours, bookings, and other offerings on our Website.
• “User” or “You” refers to anyone visiting or using our Website.

2. Use of the Website

By using our Website, you agree that:

•  You are at least 18 years old (or have parental consent).
• You will not use the Website for fraudulent or unlawful purposes.
• You will not attempt to hack, disrupt, or interfere with our Website.

3. Booking & Payments

a. Tour Reservations

• All tour bookings must be made through our Website or an authorized partner.
• Your booking is confirmed only after you receive a confirmation email.
• We reserve the right to decline or cancel bookings at our discretion.

b. Payment Policy

• Full payment is required at the time of booking unless stated otherwise.
• Payments are processed securely through third-party providers.
• We accept major credit cards and other approved payment methods.

c. Customer Responsibility for Accurate Information

It is the customer’s responsibility to provide accurate contact information, travel details, and payment information at the time of booking. Great American Tours is not responsible for issues arising from incorrect details provided by the customer.

4. Cancellation & Refund Policy

a. Customer Cancellations

Cancellation and Change Policy A minimum of 30 days’ written notice is required to cancel a reservation. Written notice must be made to tours@greatamericantours.com  In the event of cancellation 30 days or more before the service date, 50% of the total contracted amount remains due and payable if not already received. Cancellations made less than 30 days before the service date will result in full payment of the contracted amount, which will be immediately charged to the credit card on file. This policy reflects the difficulty of rebooking a previously reserved vehicle with short notice.

• Less than 29 days before the tour: No refund.
• No-shows or late arrivals are not eligible for a refund.

b. Company Cancellations

• We may cancel a tour due to weather, safety concerns, or unforeseen circumstances.
• If we cancel, you will receive a full refund or the option to reschedule.
• We are not responsible for additional costs (e.g., flights, hotels).

5. Liability & Disclaimers

• Travel Risks: You acknowledge that travel and outdoor activities involve inherent risks. We are not liable for injuries, accidents, illnesses, or lost belongings.
• Third-Party Services: We may work with external vendors. We are not responsible for their actions or services.
• No Guarantees: While we strive for accuracy, we do not guarantee that the information on our Website is always error-free.

6. Code of Conduct

We expect all participants to behave respectfully during tours. We reserve the right to:

• Refuse service to anyone engaging in disruptive, illegal, or dangerous behavior.
• Remove participants from a tour without a refund if they violate safety guidelines.

7. Intellectual Property

All content on our Website (text, images, videos, logos) is owned by Great American Tours or used with permission.

• You may not copy, reproduce, or distribute our content without written permission.

8. Privacy Policy

Your use of our Website is also governed by our Privacy & Cookie Policy, which explains how we collect and protect your data.

9. Changes to Terms & Conditions

We reserve the right to update these Terms & Conditions at any time. The latest version will always be available on our Website.

10. Contact Information

If you have any questions, please contact us:

• Email: tours@greatamericantours.com
• Phone: +1-615-360-2929
• Mailing Address:
  • Great American Tours
    • 2 International Plaza, Suite 100
      Nashville, TN 37217

11. Force Majeure

Great American Tours is not liable for any failure or delay in performing its obligations under this agreement due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, strikes, governmental restrictions, power outages, or other force majeure events. In such cases, we will make reasonable efforts to reschedule. Refunds will be issued only if rescheduling is not possible. Refund amounts will be adjusted based on non-recoverable costs already incurred by the company, including but not limited to vendor fees, permits, accommodations, administrative costs, and any payments made to third-party service providers. Great American Tours is not responsible for indirect costs incurred by customers, such as airfare, lodging, or other travel expenses.

12. Non-Disparagement Clause

Customers agree to resolve any disputes directly with Great American Tours before posting negative public statements, reviews, or complaints online. If a customer violates this clause and posts false, misleading, or defamatory information, Great American Tours reserves the right to pursue legal action for damages, including business reputation harm.